Return & Exchange Policy
Thank you for shopping with us! We are committed to providing you with the best shopping experience possible. However, we understand that sometimes things don't work out as expected. Our Return & Exchange Policy is designed to help you resolve any issues with your order in a fair and transparent manner. Please read the following guidelines carefully:
1. Exchange Policy (7 Days)
If you receive a product and wish to exchange it, we offer a 7-day exchange policy. This means you have up to 7 days from the date of receiving your order to initiate an exchange. Exchanges are allowed only if the product is in its original condition, unused, and in its original packaging. The item must be unused and not damaged in any way.
Exchanges can be made for a different size, color, or even a different product (subject to availability).
2. No Returns for Change of Mind
Please note that we do not accept returns if you change your mind after placing your order. This policy is in place to maintain the quality of products and to ensure that every customer receives a fresh, new item. Before making a purchase, please ensure you have carefully considered your choice.
3. Faulty or Damaged Products
In the unlikely event that you receive a faulty or damaged product, we apologize for the inconvenience. Please contact us immediately at [03404454553/ techmarkaz123@gmail.com]. You must notify us within 7 days of receiving your order if the product is defective or broken.
If the product is found to be faulty, we will provide a full refund or send a replacement, depending on the product's availability. Please ensure that the faulty product is returned with all its accessories and in the original packaging.
4. Condition of Products
To be eligible for an exchange or refund, the product must be in its original condition, unused. We will not accept any products that have been used, altered, or damaged in any way. Please make sure to inspect your items immediately upon delivery.
5. Invoice Requirement
In order to process your return or exchange, you must provide the original invoice or proof of purchase. This helps us ensure the accuracy and efficiency of the return process.
6. Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item. We are not responsible for items lost or damaged during the return process.
7. Refund Processing
Once your return is approved, refunds will be processed within 3-5 working days after receiving and inspecting the returned item. Refunds will be issued through the original payment method.
8. How to Initiate a Return or Exchange
To begin the return or exchange process, please follow these simple steps:
- Fill out the Return/Exchange Form: Ensure you provide all necessary information, including your order number and reason for return.
- Contact Us: If you have any questions or need assistance, don’t hesitate to get in touch with our customer support team at [03404454553/ techmarkaz123@gmail.com].
- Prepare the Product: The product must be in its original condition, unused, and in its original packaging.
Once we receive your request, our customer support team will review it and contact you to confirm the next steps.